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CANCELLATION, RETURN AND REFUND POLICY

1. Who is ANAND TRADERS?
ANAND TRADERS, a company incorporated under the laws of India, having its registered office at Flat no. B-1, Upper Ground Floor, G-39/1, Vijay Vihar Phase-2, Delhi-110085, Delhi (India) offers various retail solutions, through its website www.anandtelescopes.com, various online scientific products like telescopes, microscopes, magnifiers, DIY science kits, science models for students etc. The telescopes and their accessories sold on the aforesaid website are completely manufactured in INDIA by ANAND TRADERS. 

2. What is this Cancellation, Return and Refund Policy?

Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

3. Terms of cancellation

3.1. Cancellation before dispatch.

3.1.1. A User is permitted to fully or partially cancel orders prior to its dispatch from ANAND TRADERS.

3.1.2. Upon successfully placing an order on the Platforms and after ANAND TRADERS has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

3.1.3. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting ANAND TRADERS to process a cancellation by sending an email to anandtraders068@gmail.com.

3.1.4. Refund. In all events of cancellation prior to the dispatch of the purchased Products, ANAND TRADERS shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.

3.1.5. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

3.1.6. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

3.2. Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.

4. Terms of Return and Refund.

4.1 Easy 7 days return from the date of delivery - as long as the product is unused and the price tags are intact.

4.2 If the User is dissatisfied with the purchased Product received from ANAND TRADERS, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by ANAND TRADERS after due verification at its sole discretion) or in case of late delivery, a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than: (a) 7 (seven) days from the date on which he/she received the delivery of the Product.

4.3. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the money paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains. ANAND TRADERS reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User. However, ANAND TRADERS will notify the Users of any change in the Cancellation, Return and Refund Policy by posting a notice on the homepage of the Platform..

4.4. Return of or refund for purchased Products shall not be entertained by ANAND TRADERS if:

4.4.1. the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;

4.4.2. the serial number does not match ANAND TRADERS’s records;

4.4.3. the accessories delivered with the Product are not returned along with the Product, in an undamaged condition;

4.4.4. there are any dents, scratches, tears or any other damage to the Products or any part thereof;

4.4.5. ANAND TRADERS is satisfied that the Product has been rendered defective or unusable; or

4.4.6. if the User in any way breaches the Cancellation, Return and Refund Policy

4.5. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, ANAND TRADERS shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.

4.6. ANAND TRADERS shall initiate a process of refund of the monies paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that ANAND TRADERS shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.

4.7. It is expressly clarified that the refund entitled to by a User shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by ANAND TRADERS after due verification at its sole discretion).

4.8. ANAND TRADERS shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. ANAND TRADERS disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.

4.9. If the request for refund is undisputed by ANAND TRADERS, the refund should reflect in the User’s bank account and/or the User’s ANAND TRADERS Wallet within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which ANAND TRADERS initiates the refund.

5. Grievance Redressal

Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to the grievance officer of ANAND TRADERS who can be contacted at anandtraders068@gmail.com

Store Policies: Store Policies
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